Clinical Services Program Coordinator - NH

Company Name:
Business GE Healthcare
Business Segment Healthcare Americas
About Us What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our "healthymagination" vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world.
We are an $18 billion unit of General Electric Company (NYSE: GE), employing more than 52,000 people worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy - and we''d like you to be a part of it. As a global leader, GE can bring together the best in science, technology, business and people to help solve one of the world''s toughest challenges and shape a new age of healthcare.
Something remarkable happens when you bring together people who are committed to making a difference - they do!
At work for a healthier world.
More About Careers at GE
Learn More About GE
Posted Position Title Clinical Services Program Coordinator - NH
Career Level Experienced
Function Services
Function Segment Field Services
Location(s) Where Opening Is Available United States
U.S. State, China or Canada Provinces New Hampshire
City Exeter
Relocation Expenses Yes
Role Summary/Purpose GE offers a great work environment and challenging careers. GE is anEqual Opportunity Employerfor all, including minorities, women, protected veterans and disabled. The Clinical Services Program Coordinator Americas provides key local customer interface and day-to-day work direction for assigned personnel at specific account (s) to ensure customer satisfaction and Service Excellence per contract and performs technical service work.
This position is located in Exeter, NH.
Essential Responsibilities
As directed, use knowledge of customer contract to ensure obligations are met. Prioritize service, assign personnel and follow up on commitments. May assist Director of Service (DOS) and/or Senior Program Coordinator (SPC) with employee appraisals, status changes, promotions and disciplinary actions. May share on-call or service call escalation responsibility.
Will function as Site Leader and is responsible for customer relationship at assigned site(s). Assure service quality via frequent customer contact and formal quality reviews. Represent hospital in regulatory agency inspections and may sit on hospital safety and equipment selection committee.
If assigned, track and analyze financial performance with DOS and SPC. May recommend equipment, parts and supplies. Implement procedures to provide quality, cost effective service. Responsible for prompt and accurate filing of expense, time and service reports, accounts payable and billing.
Resolve issues with biomedical equipment; planned maintenance (PM), safety or environmental inspections - adhere to GE policies, hospital procedures with required documentation and communication.
May maintain approved parts inventory, manage vendor service delivery processes in compliance with GE policies; guarantee team takes proper care of spares, tools and test equipment and ensures calibration.
Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.
May provide instruction to hospital / Biomedical personnel on equipment operation, diagnostics, safe, effective use and repair.
Meet Health and Human Services, Environmental Health and Safety and/or other applicable regulatory requirements
Responsible for managing 2 biomedical technicians with an IB of 3,200.
Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders and other duties are documented in an accurate and timely manner.
Complete 1 site safety inspection per month.
Ensure all test equipment is tracked and 100% calibrated on time.
Associate''s. Degree in Business Administration, Management, or has related field or equivalent experience.
5+ years as a Biomedical Technician and has one-year progressive team leadership experience effectively supervising and coaching technical personnel, as well as, effectively resolving customer relations issues.
Qualified experience in a customer service environment with resulting knowledge of customer account coordination.
Previous experience managing financial and administrative requirements of the position.
Willing to travel outside of assigned region.
Must have a valid driver's license
Ability to manage all modalities with strong communication skills.
Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics
Bachelor's Degree preferred.
Excellent analytical and communication skills with the ability to communicate technical and business issues to the customer in an easy to understand manner.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Change agent and process oriented
Leading & Relating to Others:Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict.
Shares Expertise:Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.
Organizing & Executing:Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity.
Communicating:Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.
Coping with Pressure:Works productively in a pressurized environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.
Supporting & Cooperating:Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Supports and cares for others. Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Compiles with legal obligations and safety requirements of the role.
Embracing Change & Demonstrating Enthusiasm:Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.
Commercial Thinking:Keeps up to date with competitor information and market trends. Identifies business opportunities for the organization. Demonstrates financial awareness.

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