Core - Financial Counselor

Company Name:
Exeter Hospital
Provides customer service for patient account inquiries. Gathers and reviews financial information in order to provide financial assistance to resolve outstanding accounts receivable. Reviews and maintains bad debts charity and third party audits.
1. High school graduate or equivalent
2. 1-3 years experience in healthcare
3. Experience with Microsoft Office applications required
4. BCLS within 6 months of hire
Major Responsibilities:
1. Knowledge of EOBs/RAs.
2. Prepares third party insurance audits; according to policies and procedures.
3. Actively contributes to continual process improvements.
4. Documents all transactions on patient's account; using patient account system.
5. Responsible for addressing patient issues and concerns (phone; mail; and walk-in) in a timely manner; while projecting a professional and caring image.
6. Evaluates and processes Financial Assistance applications. Maintains records.
7. Reconciles accounts through research; and process adjustments as necessary.
8. Reviews accounts for collection agency submittal; evaluates account balances to determine patient liability; and pursue collection.
9. Provides liaison between patients; departments; and insurance companies to insure account resolution.

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